You can cancel your order at any point, though you will incur the returns fee if your delivery has been dispatched from our warehouse or our manufacturers warehouse. If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
If for any reason you wish to return the goods, please note that you have seven working days in which to report this to us. The following conditions apply:
The goods are returned to us at a charge of £29 to the consumer, this is to recover part of the collection cost.
If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee.
(Please note that any upgraded delivery charges are non-refundable)
The consumer must retain possession and take good care of the goods until we come and collect them.
The goods are returned in the original packaging (goods that are delivered by courier are very well packaged both by the manufacturer and then by ourselves).
The items have not been part or fully assembled or used.
This returns policy excludes special order items such as made to measure, bespoke headboards that are made to customer order such items will not be able to be returned.
Collections are on an all day service between 8.30am- 5.30pm due to courier restrictions
This returns charge does not apply to damaged items due to a manufacturers fault. If your item is damaged on arrival please sign it as damaged or if the box is bashed and crunched sign as unchecked (failure to do this my restrict your refund and returns please see our full terms and conditions) on the couriers form and contact us immediately, if after opening the item is damaged.
We request photos of the damaged item so that we can view the damage.
The Terms & Conditions above also apply to faulty items that need exchanging or collecting ie the items will need to be packaged and kept in good condition. Collections are unfortunately an all day service whether the item is faulty or not.
Please note if you want to return an item at the point of delivery for any reason for example does not fit, you will still incur the return fee of approx £29.00 depending on size and product.
Once the item has been returned to us in re-saleable condition, the consumer will be refunded less the recovery fee within 14 days.
Please refer to our terms and conditions for our excellent customer service standards relating to all aspects of your purchase, including returns..