You can cancel most orders at any point, though you will incur the returns fee if your delivery has been dispatched from our warehouse or our manufacturers warehouse. If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
If for any reason you wish to return the goods
Please note that you have fourteen working days in which to report and return you order to us. The following conditions apply:
The goods are returned to us:
By you, you pay for your own selected courier to return the goods to us. You take responsibility for the returned package on its way to us, and if damaged on recite it could be refused, you would then have to claim of the courier used by you.
We will not issue a refund in this case as the package was damaged outside of our control.
The returned goods must be in a resalable condition, original packaging and packed as first opened, failure to do the latter will result in deductions from your full refund.
On recite of you returned order, and all is ok we will refund your money
(Please note that any upgraded delivery charges are non-refundable)
The consumer must retain possession and take good care of the goods until returned to us.
The goods are returned in the original packaging (goods that are delivered by courier are very well packaged both by the manufacturer and then by ourselves).
The items have not been part or fully assembled or used.
This returns policy excludes special order items such as made to measure, bespoke rattan/wicker/cane and leather headboards that are made to customer order such items will not be able to be returned.
For bespoke, rattan/wicker/cane/made to measure items, should you have a change of heart you must inform us within 3 working days of placing your order. Should we not receive confirmation (either by email or by phone) within the 3 working days of placing your order, we regret to inform you that we will charge you a cancellation fee 25% of order value
Damaged items due to a manufacturers fault or delivery damage.
If your item is damaged on arrival please sign it as damaged or if the box is bashed and crunched sign as unchecked (failure to do this my restrict your refund and returns please see our full terms and conditions) on the couriers form and contact us immediately, if after opening the item is damaged.
We request photos of the damaged packaging and the contents within 24 hours of damaged delivery so that we can view the damage and asses the claim.
Failure to open you order and check it within 24 hours of delivery, will result in you not being able to place any claim against the delivery company. As any claim has to be placed within 24 hours of delivery.