You can cancel your order at any point, though you will incur the returns fee if your delivery has been dispatched from our warehouse or our manufacturers warehouse. If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
If for any reason you wish to return the goods
Please note that you have fourteen working days in which to report this to us. The following conditions apply:
The goods are returned to us:
By you, you pay for your own selected courier to return the goods to us. You take responsibility for the returned package on its way to us, and if damaged on recite you will have to claim of the courier used. We will not issue a refund in this case as the package was damaged outside of our control.
We (Headboards UK) arrange for the goods to be picked up using our courier.
Charge for this is from £39.00 + VAT depending on size of order.
The returned goods must be in a resalable condition, original packaging and packed as first opened, failure to do the latter will result in deductions from your full refund.
On recite of you returned order, and all is ok we will refund you your moneys less collection cost.
If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee.
(Please note that any upgraded delivery charges are non-refundable)
The consumer must retain possession and take good care of the goods until we come and collect them.
The goods are returned in the original packaging (goods that are delivered by courier are very well packaged both by the manufacturer and then by ourselves).
The items have not been part or fully assembled or used.
This returns policy excludes special order items such as made to measure, bespoke rattan/wicker/cane/headboards that are made to customer order such items will not be able to be returned.
For bespoke, rattan/wicker/cane/made to measure items, should you have a change of heart you must inform us within 24 hours of placing your order. Should we not receive confirmation (either by email or by phone) within the 24 hours of placing your order, we regret to inform you that we will charge you a cancellation fee 25% of order value
Collections are on an all day service between 8.30am- 5.30pm due to courier restrictions
This returns charge does not apply to damaged items due to a manufacturers fault. If your item is damaged on arrival please sign it as damaged or if the box is bashed and crunched sign as unchecked (failure to do this my restrict your refund and returns please see our full terms and conditions) on the couriers form and contact us immediately, if after opening the item is damaged.
We request photos of the damaged packaging and the contents so that we can view the damage and asses the claim.
The Terms & Conditions above also apply to faulty items that need exchanging or collecting ie the items will need to be packaged and kept in good condition. Collections are unfortunately an all day service whether the item is faulty or not.