Delivery Options
How to Check Delivery for a Product
To see delivery times and options for a specific headboard, please check the “Delivery Options Explained” tab located above the Add to Cart button on the product page.
This will show:
Estimated delivery time
Available delivery services
Any additional charges based on your postcode
Manufacturer Direct Dispatch
Some products are shipped directly from our manufacturers’ warehouses using their approved courier services.
Please refer to the delivery information tab on each individual product page for exact details.
Standard Warehouse Dispatch
If your order is dispatched from our warehouse (or is already in stock):
Orders are typically sent on a 2–3 working day courier service
Some items are dispatched within 3 working days of order
You’ll receive an email on the day of dispatch, including tracking details or a confirmed delivery day
Delivery Timeframes
Subject to availability, delivery times can range from:
Next working day
Up to 6 weeks, depending on the product and manufacturer
Non-Mainland UK Deliveries
For deliveries outside mainland UK — including:
Northern Ireland
Channel Islands
Isle of Man
Isle of Wight
Scottish Highlands & Western Isles
We’re happy to provide a competitive delivery quote based on the product, size, and postcode.
👉 Please use the Contact Us form and our customer service team will respond promptly.
Delivery Times
Deliveries are made Monday to Friday
Between 8:30am – 5:30pm (excluding bank holidays)
Deliveries outside these hours may be possible by prior arrangement and may incur a small surcharge.
You’ll be contacted by email or telephone when your order is ready for dispatch.
Need Help With Delivery?
If you’re unsure about delivery costs or what is included in FREE delivery, please contact us on:
📞 01722 744616
Returns & Cancellations
Cancelling Your Order
You may cancel your order at any time.
If your order has already been dispatched from our warehouse or a manufacturer’s warehouse, a returns collection fee will apply.
If you have benefited from any promotional offers (such as voucher codes), refunds will be adjusted accordingly.
Made to Order Items – Cancellation Terms
Many of our products are made to order in the UK and production begins shortly after your order is placed.
As these items are manufactured specifically for you, they are not eligible for return once production has commenced, except in the case of a fault or damage.
If you choose to cancel your order after we have started processing or attempted to confirm delivery arrangements, a cancellation charge of up to 25% of the order value may be applied.
This charge reflects costs already incurred, including materials, labour, and administration, and will always be fair and proportionate to the stage of production.
Your Right to Return
Your rights to return goods are protected under the Consumer Contracts Regulations (formerly Distance Selling Regulations).
You must notify us within 7 working days of receiving your goods if you wish to return them.
Returns Conditions
The following conditions apply:
A returns collection fee of £29 applies to cover part of the collection cost
Any upgraded delivery charges are non-refundable
Goods must be:
Unused and unassembled
Returned in original packaging
Kept in good condition until collected
Collections take place Monday–Friday, 8:30am–5:30pm (all-day service due to courier restrictions).
Non-Returnable Items
Returns are not accepted for special order items, including:
Made-to-measure headboards
Rattan, leather, and some upholstered headboards made to order
Damaged or Faulty Items
If your item arrives damaged:
Please sign for the delivery as “damaged” or “unchecked”
Contact us immediately
Provide photos of the damage so we can assess the issue
No returns charge applies for manufacturer faults.
The same care and packaging conditions apply for exchanges or collections.
Returns at Point of Delivery
If you refuse delivery for reasons other than damage (e.g. wrong size ordered, colour choice, fitting issues), the returns fee of approximately £29 will still apply.
Refunds
Once the item has been returned to us in re-saleable condition, a refund (less applicable fees) will be processed within 14 days.
Please refer to our full Terms & Conditions for further details.