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Delivery Options for our products

Delivery Options for our products






On some of our headboards depending on the manufacturer we offer delivery options.



To find out about the delivery of a headboard you are interested in please see the "Delivery options for this product" tab underneath the product image. This will give you what the delivery time is and the delivery options for the product and also whether there is an added cost to your post code.


All other orders will be shipped as below.


We get some manufactures to ship direct from their warehouse to you using there courier please look at the delivery options tab for that individual products delivery options.


As soon as your order arrives in our warehouse (or if it is already in stock) it will be shipped on a 2-3 day courier or within 3 days of order depending on the headboard or product you ordered. You will be sent an email on the day it leaves our warehouse. This email will give you a tracking number or a delivery day.


Subject to availability, we aim to get all goods delivered as soon as possible which can be next day or up to 6 weeks, depending on the product and the manufacturer.


For non-mainland orders including Northern Ireland, Channel Isles, Isle of Man, Isle of Wight and Western Isles Highlands etc, we will be pleased to quote you a reasonable and competitive delivery price which depending on the size, product ordered and post code. Please use the 'Contact Us' form on our website for enquiries and our customer service team will respond promptly.


Deliveries are made Monday-Friday between 8.30am-5.30pm (excluding bank holidays). Deliveries outside of these times are possible subject to prior arrangement and a small surcharge is payable. When your order is ready to be dispatched, you will be contacted by e-mail or telephone.


If you are not sure about delivery costs or what is covered by FREE delivery please call Headboards UK on 01722744616.


Returns

You can cancel your order at any point, though you will incur the returns fee if your delivery has been dispatched from our warehouse or our manufacturers warehouse. If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received.


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html.


If for any reason you wish to return the goods, please note that you have seven working days in which to report this to us. The following conditions apply:
The goods are returned to us at a charge of £29 to the consumer, this is to recover part of the collection cost.


If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee.
(Please note that any upgraded delivery charges are non-refundable)


The consumer must retain possession and take good care of the goods until we come and collect them.


The goods are returned in the original packaging (goods that are delivered by courier are very well packaged both by the manufacturer and then by ourselves).
The items have not been part or fully assembled or used.


This returns policy excludes special order items such as made to measure, upholstered headboards that are made to order such items will not be able to be returned.
Collections are on an all day service between 8.30am- 5.30pm due to courier restrictions.


This returns charge does not apply to damaged items due to a manufacturers fault. If your item is damaged on arrival please sign it as damaged or if the box is bashed and crunched sign as unchecked (failure to do this my restrict your refund and returns please see our full terms and conditions) on the couriers form and contact us immediately, if after opening the item is damaged.


We request photos of the damaged item so that we can view the damage.
The Terms & Conditions above also apply to faulty items that need exchanging or collecting ie the items will need to be packaged and kept in good condition. Collections are unfortunately an all day service whether the item is faulty or not.


Please note if you want to return an item at the point of delivery for any reason for example does not fit, you will still incur the return fee of approx £29.00 depending on size and product.

Once the item has been returned to us in re-saleable condition, the consumer will be refunded less the recovery fee within 14 days.




Please refer to our terms and conditions for our excellent customer service standards relating to all aspects of your purchase, including returns.






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