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About Us

This web site is owned and operated by Headboardsuk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Headboardsuk
1 The Parade Ashley Road Ashley New Milton BH25 5BS United Kingdom
Phone: 01722 744616
Email: sales [at] headboardsuk [dot] co [dot] uk
All prices include VAT @ Standard Rate
Vat Number 926 596 090

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling


On some of our headboards depending on the manufacturer we offer delivery options.



To find out about the delivery of a headboard you are interested in please see the "Delivery options for this product" tab underneath the product image. This will give you what the delivery time is and the delivery options for the product and also whether there is an added cost to your post code.


All other orders will be shipped as below.


We get some manufactures to ship direct from their warehouse to you using there courier please look at the delivery options tab for that individual products delivery options.


As soon as your order arrives in our warehouse (or if it is already in stock) it will be shipped on a 2-3 day courier or within 3 days of order depending on the headboard or product you ordered. You will be sent an email on the day it leaves our warehouse. This email will give you a tracking number or a delivery day.


Subject to availability, we aim to get all goods delivered as soon as possible which can be next day or up to 6 weeks, depending on the product and the manufacturer.


For non-mainland orders including Northern Ireland, Channel Isles, Isle of Man, Isle of Wight and Western Isles Highlands etc, we will be pleased to quote you a reasonable and competitive delivery price which depending on the size, product ordered and post code. Please use the 'Contact Us' form on our website for enquiries and our customer service team will respond promptly.


Deliveries are made Monday-Friday between 8.30am-5.30pm (excluding bank holidays). Deliveries outside of these times are possible subject to prior arrangement and a small surcharge is payable. When your order is ready to be dispatched, you will be contacted by e-mail or telephone.


If you are not sure about delivery costs or what is covered by FREE delivery please call Headboards UK on 01722744616.


Returns

You can cancel your order at any point, though you will incur the returns fee if your delivery has been dispatched from our warehouse or our manufacturers warehouse. If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received.


Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html.


If for any reason you wish to return the goods, please note that you have seven working days in which to report this to us. The following conditions apply:
The goods are returned to us at a charge of £29 to the consumer, this is to recover part of the collection cost.


If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee.
(Please note that any upgraded delivery charges are non-refundable)


The consumer must retain possession and take good care of the goods until we come and collect them.


The goods are returned in the original packaging (goods that are delivered by courier are very well packaged both by the manufacturer and then by ourselves).
The items have not been part or fully assembled or used.


This returns policy excludes special order items such as made to measure, upholstered headboards that are made to order such items will not be able to be returned.
Collections are on an all day service between 8.30am- 5.30pm due to courier restrictions.


This returns charge does not apply to damaged items due to a manufacturers fault. If your item is damaged on arrival please sign it as damaged or if the box is bashed and crunched sign as unchecked (failure to do this my restrict your refund and returns please see our full terms and conditions) on the couriers form and contact us immediately, if after opening the item is damaged.


We request photos of the damaged item so that we can view the damage.
The Terms & Conditions above also apply to faulty items that need exchanging or collecting ie the items will need to be packaged and kept in good condition. Collections are unfortunately an all day service whether the item is faulty or not.


Please note if you want to return an item at the point of delivery for any reason for example does not fit, you will still incur the return fee of approx £29.00 depending on size and product.

Once the item has been returned to us in re-saleable condition, the consumer will be refunded less the recovery fee within 14 days.




Please refer to our terms and conditions for our excellent customer service standards relating to all aspects of your purchase, including returns.




Delivery Schedule

We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01722 744616 (International +44 01722 744616) or fax us on or write to us at 1 The Parade Ashley Road Ashley New Milton BH25 5BS United Kingdom

Returns Policy

Your rights to return goods are protected under the UK Consumer Contracts Regulations.

You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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