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What You Need To Know About Us


This web site is owned by Headboards UK. and operated by Headboards UK. who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Headboards UK.
40/42 Ashley Road Boscombe Bournemouth Dorset BH1 4LJ United Kingdom
Phone: 01722 744616
Fax:
Email: sales [at] headboardsuk [dot] co [dot] uk
All prices include VAT @ Standard Rate
Vat Number 926 596 090

Making A Purchase


How To Order
At Headboardsuk we have provided you with a variety of ways for buying our products. You can order:


1) Online - (using the online secured shopping cart system)
2) By telephone

Please ensure that you have read and satisfied yourself with our terms and conditions before placing an order with us.

How to place an order using the online shopping cart


To purchase a product from our site, first click on the item of interest. All of the product information will be on this page. Select the required information, (size, finish, or other product options), and click "add to cart". After adding the item to your shopping cart, you can either continue shopping or click on "checkout" to complete the order. If you continue shopping, you may press the "view cart" button on the left hand side of the screen at any time to verify what is in your shopping cart. Then, once you have added everything you wish to purchase to your cart, press "checkout" from the view cart screen to go to our secure checkout form. Once you have completed your personal information your credit or debit card payment will be taken from the online secure HSBC banking facility or Paypal


How to place a telephone order


If you wish to phone through your order, please look through our online catalogue, making a note of your desired purchases and exact specifications and then phone our sales line on 01722 744616. After taking your order, and delivery details we will ask you for credit/ debit card details in order for payment to be made you will then recive an email acknowledging your order then a email acknowledging that the payment has been processed and is successful.

Delivery Schedule

7.1 All delivery charges are included in the price displayed on the website.
Headboards UK will not deliver outside of mainland U K unless otherwise agreed by the Buyer and Headboards UK
7.2 The Products the Buyer orders will be delivered to the address specified in the order unless otherwise agreed in writing by the Buyer and Headboards UK.
7.3 Goods will be deemed to have been delivered once delivered to the specified address as detailed in clause 7.2 and Headboards UK will not be liable to the Buyer for non-delivery of the Products. Headboards UK does not need to satisfy itself that the person accepting delivery at the specified address is the Buyer (or authorised by the Buyer to accept delivery of the Goods).
7.4 Dates and times quoted for delivery are approximate only. Headboards UK shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
7.5 Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.
7.6 Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, Headboards UK reserves the right to charge the Buyer a minimum of £29 to cover the cost of the failed delivery.
7.7 If the Products ordered by the Buyer are not available or discontinued and Headboards UK is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the parties), Headboards UK shall inform the Buyer of this; cancel the Contract; and reimburse any sums paid by the Buyer (or which has been paid on the Buyer's behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract.
7.7 Any liability to Headboards UK for the non-delivery of Products shall be limited to replacing the Products within a reasonable time or issuing a respective credit note/ refund raised for such Products.
7.8 The quantity or content of any consignment of Products as recorded by Headboards UK upon dispatch shall be conclusive evidence of the quantity or content received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
7.9 Time for the delivery shall not be of the essence. The Products may be delivered by Headboards UK in advance of the quoted delivery date.
7.10 Deliveries made by national carriers will be delivered by one man and delivered to your front door.
7.11 All goods must be signed for; we are unable to deliver to unattended premises or outside of customer addresses.
7.12 Postcode areas outside the UK Mainland and PO30 contact Headboards UK about delivery.
7.13 Deliveries made to business addresses will have the customer's authority for anybody in the building to accept goods on the customers' behalf. Headboards UK will accept no responsibility once the goods have been signed for at the requested address.

Acceptance of the Product(s)

8.1 Other than where the Buyer acts as a Consumer, the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer.
8.2 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the Contract.

Risk and title

9.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery. If the Buyer wrongfully fails to take delivery of the Products, then risk of the Products shall pass to the Buyer at the time when Headboards UK tendered delivery of the Products.
9.2 Notwithstanding any other provision herein title to the Products shall not pass to the Buyer until Headboards UK has received in cash or cleared funds payment in full for the Products and all other sums which are or which become due to Headboards UK from the Buyer on any account.
9.3 Headboards UK shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from Headboards UK.
9.4 The Buyer may not use or resell the Products before ownership has passed.
9.5 The Buyer grants Headboards UK the licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or where right to possession has terminated, to recover them, and to use reasonable force in doing so.

Tax Charges


VAT is included in all orders. VAT tax invoices are only issured on request, please contact our custemer services on 01722 744616 or email sales@headboardsuk.co.uk if you require a tax invoice. Headboards UK VAT redgistration number is GB 926 5960 90

Guarantee


Warranties and liabilities

1.1 The Seller warrants that the Products will correspond with their specification at the time of delivery and will be free from defect in quality, material workmanship and condition for a period of 12 months from delivery, unless otherwise specified and subject to conditions set out below.
1.2 The Seller shall not be liable for any breach in warranty clause 1.1 unless:

1.2.1 The Buyer provides written notice [buy letter or email, a telephone call is not exceptable] of the defect within 7 days of the time the Buyer discovers or ought to have discovered the defect; and
6.2.2 The Seller is given reasonable opportunity after receiving the Buyer's notice of defect to examine the Products in question and the Buyer (if asked by the Seller to do so) shall return the Products to the Address at the Seller's cost for the examination to take place there.
1.3 The Seller shall not be liable for a breach of the warranty in clause 1.2 if:
1.3.1 The Buyer makes further use of such Products after giving notice of the defect to the Seller.
1.3.2 The defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage of use of the Products.
1.3.3 The Buyer alters or repairs such Products without our written consent; or
1.3.4 The Buyer has not paid the Contract price for the Products by the Payment date.
1.4 Subject to clause 1.2, if any Products do not conform with any of the warranty, then within 30 days of us examining the defective Products, the Seller (at the Seller's option) will either:

1.4.1 Repair or replace such Products (or the defective part) free of charge; or
1.4.2 Refund the price of such Products (or a proportionate part of the price) provided that the Buyer delivers up the Products for collection (or, if the Seller so requests and at the Seller's expense the Buyer return the Products or the part of such Products which is defective to the Seller at the Seller's Address).
1.5 If the Seller complies with clause 1.4 the Seller shall have no further liability for breach of any warranty in condition 1.1 in respect of such Products.

Returns Policy


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery if applicable. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any unwanted goods returned should be in unused saleable new condition including all original packing, instructions and any free gifts. Please note once opened software is not returnable unless faulty.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Law of Contract

14.1 The Contract shall be governed by the law of England and Wales and any dispute, question or remedy howeverso arising determined exclusively by the Courts of England and Wales.

Limitation of liability

15.1 The Seller's total liability in Contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution ot otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the Products.
15.2 Nothing in these conditions excludes or limits the liability of the Seller for death or personal injury caused by the Seller's negligence or fraudulent misrepresentation.
15.3 The Seller shall not be liable to the Buyer for any indirect or consequential loss or damage (whether for the loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

Complaints and disputes

17.1 If the Buyer has a complaint about the Goods or service, the Buyer should contact Headboardsuk, the Seller by:

17.1.1 Post- Headboards UK, 40/42 Ashley Road, Bournemouth, BH1 4LJ
17.1.2 E-mail to sales-at-headboardsuk(dot)co(dot)uk
17.1.3 Call on 01722 744616
17.2 The Seller will try to respond in writing to the Buyer's complaint within 7 working days of receiving it.

If you do not agree with our terms and conditions, please do not use our website.

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