Frequently Asked Questions
If you can’t find what you’re looking for, please feel free to contact us — we’re always happy to help.
Who are you?
HeadboardsUK.co.uk is a family-run business that has been trading since 2006. We pride ourselves on offering exceptional customer service, quality products, and great value for money.
Do you have a showroom or are you online only?
Yes — we have a physical high street showroom located at:
Headboards UK
24 North Street
Wilton, Salisbury
Wiltshire
SP2 0HE
Is everything on your website available to view in the showroom?
Due to the wide range of headboards we offer, it isn’t possible to display every model in-store. However, many of our most popular headboards are available to view.
We recommend calling ahead to check availability. Even if a specific model isn’t on display, we usually have products from the same manufacturer so you can assess build quality and finishes.
Where can I see pictures of the fabrics?
Each upholstered, leather, or faux leather headboard includes fabric images on its product page.
You can also request fabric or leather samples using the Contact Us form on the product page or via our main Contact page.
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Can I collect my order?
Yes, collection is available from our showrooms.
Please let us know at the time of ordering so we can arrange delivery of your items to the correct location.
How do I place an order?
You can order in two ways:
Online, using PayPal (no PayPal account required — all major debit and credit cards accepted)
By phone, on 01722 744616 — just provide the product name, size, colour, and quantity. Payment can be made by card over the phone or by cheque.
Do your prices include VAT and delivery?
Yes. All prices shown include:
VAT at the standard rate
UK mainland delivery
VAT Number: GB 926 596 090
Which payment methods do you accept?
We accept:
All major debit and credit cards (processed securely via PayPal)
Cheques (orders paid by cheque are processed once cleared)
How can I check my order status?
You can check your order progress by calling us on 01722 744616.
Please have your invoice number ready, or provide your name and the item ordered.
How long will delivery take?
Delivery times depend on stock availability and the manufacturer.
We’ll confirm an estimated delivery date when you place your order — this can range from 2/3 working days for stock items and up to 4/5 weeks for made-to-order items.
Can I get faster delivery?
Possibly. Please contact us with the product details and delivery postcode, and we’ll do our best to meet your deadline.
Where do you deliver?
We deliver throughout the UK mainland addresses.
If you’re unsure whether your location is covered, don’t hesitate to get in touch with us, and we’ll be happy to check.
What days do you deliver?
Deliveries are made Monday to Friday, typically between 8:00am and 6:00pm.
Saturday delivery may be available by request and may incur an additional charge.
What if my order doesn’t fit in my room?
Please ensure the product will fit through doorways, staircases, and into the intended room before ordering. Unfortunately, we cannot accept returns for items that do not fit due to access restrictions.
What warranty do your products include?
All products come with a minimum one-year warranty.
Some items include longer manufacturer warranties — details are shown on individual product pages.
What if my order arrives damaged or incomplete?
If your order arrives damaged or missing parts, please contact us as soon as possible. We’ll arrange a replacement promptly. If the item needs to be reordered from the manufacturer, this may take up to 4/5 weeks.