Who are you?

HeadboardsUK.co.uk is a family-run business that has been trading since 2000. We pride ourselves on offering exceptional customer service and great value for money. If your question isn’t answered below, please feel free to contact us — we’ll be happy to help.

Do you have a showroom or are you just an online company?

Yes, we have a high street shop located at:

Headboards UK
24 North Street, Wilton, Salisbury,
Wiltshire, SP2 0HE

Is everything on your website available to view in your showroom?

We stock a wide range of headboards, so it’s not possible to display all of them. However, our most popular models are available to view in-store. Please call us before your visit, and we’ll let you know if the specific item you’re interested in is on display. Even if we don’t have that exact product, we usually have others from the same manufacturer so you can assess the quality.

Where can I see pictures of the fabrics?

Each upholstered, leather, and faux leather headboard on our website includes a picture of the fabrics available for that model. You can also request fabric or leather samples using the “Contact Us” form on the product page or via our main Contact Us page.

Can I collect my goods?

Yes, you can collect your order from either of our showrooms. Please let us know at the time of ordering so we can have your items delivered to the correct location.

How do I place an order?

You can order in two ways:

• Online using PayPal — which accepts all major debit and credit cards (no PayPal account required).
• By phone on 01722 744616 — simply provide the product name, size, colour, and quantity. We’ll confirm the price and delivery time, and you can pay by card over the phone or by cheque in the post.

Do your prices include VAT and delivery?

Yes, all prices shown include VAT at the standard rate and UK mainland delivery.
Our VAT Number: GB 926 596 090

Which payment methods do you accept?

We accept:

• All major credit and debit cards (via PayPal)
• Cheques, either posted or delivered to us (orders paid by cheque are processed once cleared)

How can I check my order status?

You can check your order progress by calling us on 01722 744616. Please quote your invoice number, or provide your name and item ordered.

How long will delivery take?

Delivery times vary depending on stock levels and the manufacturer. We’ll confirm an estimated delivery date when you order — this can range from next-day delivery to up to 6 weeks for made-to-order items.

Can I get faster delivery?

Please call us and we’ll do our best to meet your deadline. Once we know the product and delivery address, we can advise if faster delivery is possible.

Where do you deliver?

We deliver throughout the UK mainland. If you’re unsure whether your address is covered, please call us to check.

What days do you deliver?

Deliveries are made Monday to Friday, between 8:00am and 6:00pm. Saturday deliveries are available by request for an additional charge.

What if my order doesn’t fit in my room?

Please check that your chosen product will fit through your doors, stairways, and into your room before ordering. Unfortunately, we cannot accept returns if an item does not fit.

What warranty do your products have?

All of our products come with a minimum one-year warranty. Some items include a longer manufacturer’s warranty — details are listed on individual product pages.

What if my order arrives damaged or missing parts?

We take great care to ensure your items arrive in perfect condition. If you receive a damaged or incomplete order, please contact us as soon as possible. We’ll arrange a replacement as quickly as possible — if the item needs to be reordered from the manufacturer, this may take up to 5 weeks.

Still have a question?

No problem! Give us a call on 01722 744616 or use our Contact Us form — we’ll be happy to help.